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Most items are in stock for immediate shipment and delivery. Most orders are typically delivered in 3 business days or less from date shipped but few may take as long as seven. Sized rings may require an additional 1 - 2 business days of processing.
In the unlikely event that an item is out of stock, on backorder, needs to be special ordered or there is a delay in the processing of your order you will be notified via e-mail within 1 business day with an estimated time of delivery. It is the customer's responsibility to respond to e-mails originating from our Customer Support department. Delayed responses may cause a delay in shipment of your item(s) in question. Customers who choose not to provide us with a current and functioning email address may not receive these notifications. Product substitutes will be offered, whenever possible. If we are unable to fulfill the order, you will be promptly refunded.
Orders typically ship via UPS ground. Orders over $100 will receive FREE GROUND SHIPPING; whereas orders under $100 ship ground for a flat-rate fee of $8.95 per order.
FREE SHIPPING or flat-rate shipping does not apply to the following States and Territories: AK, HI, AS, FM, GU, MH, MP, PW, PR and VI. Any additional shipping charges (regardless of what the checkout or order confirmation shipping charge state) that may apply will be added manually to your order total or as a separate charge when processed or at a later date. Shipping rates are not marked up but may vary if rates increase from carrier. By placing an order to any of the States and Territories mentioned above, you herby authorize Direct-Jewelry.com to charge your credit card for all shipping charges.
Expedited (Next Day Air, Second Day Air, or 3 Day Select.) shipping is available for an additional fee. Please note that the requested shipping time is from when the item leaves the warehouse. Expedited shipping is only available for delivery on Monday thru Friday not including legal holidays. Special Saturday delivery may be arraigned for an additional cost but must be requested via contacting out Sales department directly and may not be available on all items. By placing an 'Expedited Shipping' request you herby authorize Direct-Jewelry.com to charge your credit card for any additional charges required to accommodate your request.
We are not liable for any lost shipments that occurred due to customer error. Delivery to a non-existent address is the responsibility of the purchaser. Please make certain that all customer related information is entered correctly upon submitting your order.
Order fulfillment emails along with tracking numbers are usually sent within 1 - 2 business days upon shipment of your order. Items may sometimes arrive prior to your receiving the tracking information.
Products ordered and subsequently refused by a customer at their address or returned without contacting us for a Return Merchandise Authorization (RMA) number will automatically incur a 15% restocking fee. In addition, the original shipping charge will be deducted for all item(s) or orders including those that received the free shipping promotion. We are not responsible for lost shipments due to customer refusal. Expedited shipping costs will not be credited if delivery of the item is refused.
Shipment boxes that arrive with damage should be signed for as damaged and refused and our Customer Support department must be promptly notified of such.
Merchandise errors must be reported within 24 - 48 hours of delivery. Upon arrival of your shipment, please ensure the contents of your package immediately and report any discrepancies or damages.
Shipping damages must be promptly reported to the carrier for inspection; therefore, we ask that you keep all merchandise and packaging in as-delivered condition. Claims issued on damaged or lost orders can take the carrier 7 - 10 days to process. Once a claim has been initiated and processed, a replacement will be shipped. We are unable to accept cancellations on merchandise after it arrives damaged or is lost; however, every effort will be made to correct this situation promptly. Packages lost in transit are usually located by the carrier and delivered. To avoid duplicate shipments, replacements will be sent after the claims process is complete. Although we are unable to expedite replacements, please be assured that we will work diligently to resolve these matters expeditiously. |
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