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By placing an order, whether online, by fax or by telephone, you confirm that you have read, understand and agree to the Direct-Jewelry.com terms and policies set forth below.
Privacy Policy
Direct-Jewelry.com respects the privacy of its customers' personal information and will not, under any circumstances, exchange, sell or otherwise spread the use of any information collected on the website, by telephone or by mail. All information collected will be kept confidential and used only to serve customers or as required by law.
Direct-Jewelry.com may use cookies to improve your online browsing and shopping experience. These cookies will not store any personal information such as your name, physical address, e-mail address, or telephone number. They merely inform us that you have previously visited our site.
"Cookies" are small pieces of information that are stored by your browser on your computer's hard drive. Our cookies do not contain any personal identifying information, but they do enable us to personalize our home page for you and allow us to store items in your shopping cart between visits. Most Web browsers automatically accept cookies, but you can usually change your browser settings to prevent it from doing so. Even without a cookie, you can still use most of the features in our store, including placing items in your shopping cart and purchasing them.
Keeping your personal information confidential is a top priority for all Direct-Jewelry.com employees.
1. We will safeguard, according to the strictest standards of security and confidentiality, all nonpublic, personal information that our customers or representatives of our customers share with us. "Nonpublic, personal information," include information such as a customer's name, address, telephone number, social security number, date of birth, website usage history and online applications or other forms.
2. We will maintain safeguards, physical and electronic, to protect that information. We will conduct our business in a manner that keeps personal customer information secure.
3. We will limit the collection and use of customer information to the minimum required to deliver superior service and conduct our business. We collect personal information about customers from the following sources:
* Your inquiries to Direct-Jewelry.com via phone, facsimile, Email, mail courier, or our Website;
* Your transactions with us, our web-affiliates or others; and
* Your transactions with non-affiliated third parties.
4. It is our policy that authorized Direct-Jewelry.com employees may only access personal information on a need-to-know basis. We may contact you regarding fund solicitation/account resolution, sales, or product deliveries. Direct-Jewelry.com workers who violate our Privacy Policies are subject to disciplinary measures.
5. We will not share personal customer information (of either current or former customers), outside of Direct-Jewelry.com for any purpose other than to facilitate payment for services rendered unless the disclosure has been authorized by the customer or is permitted or required by law.
6. Whenever we retain other organizations to provide support services on behalf of Direct-Jewelry.com, we will require them to protect customers' personal information.
7. Please contact us if there is any change to your personal information.
8. When necessary, we will review and revise our Privacy Policies to protect customer information.
Credit Card Security
At Direct-Jewelry.com the security of your credit card information is a top priority. We have taken significant steps to ensure that your payment and personal information is processed accurately, confidentially and securely.
Direct-Jewelry.com is secured via SSL (Secure Socket Layer) utilizing true 128-bit or 256-bit SSL Certificate, thus offering the maximum level of encryption security attainable.
As an added level of security for orders placed on the Internet - and not via telephone, fax or mail - Direct-Jewelry.com does not maintain records of credit card numbers and/or their expiration dates on file. This information is securely passed directly to our credit card processing company during the ordering process.
Sales Tax
Sales tax is collected on all taxable merchandise shipped within New York State.
Methods of Payment
For your shopping convenience, Direct-Jewelry.com accepts most major credit cards, including Visa, MasterCard, American Express, Discover and PayPal.
Shipping & Delivery
Most items are in stock for immediate shipment and delivery. Most orders are typically delivered in 3 business days or less from date shipped but few may take as long as seven. Sized rings may require an additional 1 - 2 business days of processing.
In the unlikely event that an item is out of stock, on backorder, needs to be special ordered or there is a delay in the processing of your order you will be notified via e-mail within 1 business day with an estimated time of delivery. It is the customer's responsibility to respond to e-mails originating from our Customer Support department. Delayed responses may cause a delay in shipment of your item(s) in question. Customers who choose not to provide us with a current and functioning email address may not receive these notifications. Product substitutes will be offered, whenever possible. If we are unable to fulfill the order, you will be promptly refunded.
Orders typically ship via UPS ground. Orders over $100 will receive FREE GROUND SHIPPING; whereas orders under $100 ship ground for a flat-rate fee of $8.95 per order.
FREE SHIPPING or flat-rate shipping does not apply to the following States and Territories: AK, HI, AS, FM, GU, MH, MP, PW, PR and VI. Any additional shipping charges (regardless of what the checkout or order confirmation shipping charge state) that may apply will be added manually to your order total or as a separate charge when processed or at a later date. Shipping rates are not marked up but may vary if rates increase from carrier. By placing an order to any of the States and Territories mentioned above, you herby authorize Direct-Jewelry.com to charge your credit card for all shipping charges.
Expedited (Next Day Air, Second Day Air, or 3 Day Select.) shipping is available for an additional fee. Please note that the requested shipping time is from when the item leaves the warehouse. Expedited shipping is only available for delivery on Monday thru Friday not including legal holidays. Special Saturday delivery may be arraigned for an additional cost but must be requested via contacting out Sales department directly and may not be available on all items. By placing an 'Expedited Shipping' request you herby authorize Direct-Jewelry.com to charge your credit card for any additional charges required to accommodate your request.
We are not liable for any lost shipments that occurred due to customer error. Delivery to a non-existent address is the responsibility of the purchaser. Please make certain that all customer related information is entered correctly upon submitting your order.
Order fulfillment emails along with tracking numbers are usually sent within 1 - 2 business days upon shipment of your order. Items may sometimes arrive prior to your receiving the tracking information.
Products ordered and subsequently refused by a customer at their address or returned without contacting us for a Return Merchandise Authorization (RMA) number will automatically incur a 15% restocking fee. In addition, the original shipping charge will be deducted for all item(s) or orders including those that received the free shipping promotion. We are not responsible for lost shipments due to customer refusal. Expedited shipping costs will not be credited if delivery of the item is refused.
Shipment boxes that arrive with damage should be signed for as damaged and refused and our Customer Support department must be promptly notified of such.
Merchandise errors must be reported within 24 - 48 hours of delivery. Upon arrival of your shipment, please ensure the contents of your package immediately and report any discrepancies or damages.
Shipping damages must be promptly reported to the carrier for inspection; therefore, we ask that you keep all merchandise and packaging in as-delivered condition. Claims issued on damaged or lost orders can take the carrier 7 - 10 days to process. Once a claim has been initiated and processed, a replacement will be shipped. We are unable to accept cancellations on merchandise after it arrives damaged or is lost; however, every effort will be made to correct this situation promptly. Packages lost in transit are usually located by the carrier and delivered. To avoid duplicate shipments, replacements will be sent after the claims process is complete. Although we are unable to expedite replacements, please be assured that we will work diligently to resolve these matters expeditiously.
Returns & Exchanges
Direct-Jewelry.com takes great pride in offering the absolute best in quality and your satisfaction is our driving motive. However, you may occasionally find it necessary to return or exchange an item.
Most items may be returned within 14 days of delivery and must be returned at the customer's expense. All returns or exchanges are subject to a restocking fee of up to 15% and for all item(s) or orders that received the free shipping promotion; our outbound shipping costs will be deducted from your return refund.
Returns requests beyond fourteen (14) days from date of delivery, special orders and shipping charges are not returnable or refundable.
Sized or personalized items cannot be returned or exchanged. This includes products that are still considered to be in new condition or are not yet opened, as well as additional items marked specifically as non-returnable in the item description.
All returns are subject to inspection and must be in new, unused and resalable condition and contain the original packing materials, including gift boxes and promotional giveaways. Any merchandise deemed unsuitable for resale will not be accepted for a refund.
We will only reimburse return shipping costs if items being returned shipped due to our error. Otherwise, the customer is responsible for the original delivery costs and the return shipping expenses.
Order cancellation requests received after the order has been submitted is subject to our set return policies. You must accept delivery and contact us to obtain a RMA number and return shipping address.
A Return Merchandise Authorization (RMA) number must be obtained from our Customer Support department for any and all returns. To obtain your RMA number simply call toll free at 1-888-465-3330 during our hours of operation. Returns sent without proper RMA will not be accepted.
Item(s) being returned must be returned within 14 days of receiving your Return Authorization Number.
We are not responsible for returns that are either lost or that arrive to the returning facility damaged. We strongly recommend that you insure the shipment for its retail value and obtain a valid tracking number for your records to protect against shipping damage or loss.
Refunds for returns that included a valid RMA number will be issued after receipt and inspection approval, via original payment method within approximately 14 business days.
Mailing List
Direct-Jewelry.com periodically sends out promotional e-mails containing new products and/or discounts. To subscribe, simply enter your e-mail address at the bottom column of our webpage or check off the box "Please notify me of upcoming specials and offers" on the registration page of the checkout.
If at any time you do not wish to receive these promotional e-mails, kindly e-mail support@Direct-Jewelry.com to be removed from our mailing list.
Repair or Replacement
All products are new and carry a ninety (90) day warranty. We will work diligently to repair or replace jewelry found to be defective during the warranty period. All claims must be made through our Customer Support department. For more information or to file a claim please contact Customer Support at 1-888-465-3330 or via e-mail: support@Direct-Jewelry.com.
Copyrights & Trademarks
All content of Direct Jewelry, Inc, D/B/A: Direct-Jewelry.com ("the Corporation"), including but not limited to text, graphics, logos, button icons, images, digital downloads and data compilations are the sole property of the Corporation, its suppliers, manufacturers and/or their respective owners, who may or may not be affiliated with, associated to, or sponsored by the Corporation and are protected by United States and/or international copyright and/or trademark laws. All trademarks, product names, company names and logos appearing on the Website known as Direct-Jewelry.com ("the Website") are the sole property of their respective owners.
Disclaimer
The Corporation, its suppliers and manufacturers are committed to maintaining information that is as accurate as possible provided on our Website via regular updates. However, due to human error, or otherwise, the Website may contain pricing, product descriptions, quantities, images, product discontinuation and/or other content on this Website that may be incorrect, incomplete, inaccurate, unreliable, not current, and/or not error-free. While we make every effort to ensure these mistakes do not happen, the Corporation cannot honor incorrect prices, misprints or typographical errors. In addition, the Corporation shall not be liable for manufacturer price changes, which may occur at any time without prior notice. The Corporation reserves the right to change prices and/or information for all products without prior notice. The product images on the Website are for illustration purposes only. Design revisions and color variations may apply.
In the event an error is found, the Customer will be notified as soon as possible. At that time the Customer will have the opportunity to proceed with their order with the corrected pricing and/or quantity or cancel their order completely. In addition, if a product received is not as described, the Customer may return it in unused, resalable and original package condition as per our return and exchange policy above.
Under no circumstances, including, but not limited to, negligence, human error, intentional misuses or otherwise shall the Corporation be held legally responsible for any direct, indirect, special, incidental or consequential damages, including, but not limited to, loss of income, profit and/or data, loss of or damage to person or property and claims of third parties resulting from the use, or the inability to use, the materials on the Website, even if Corporation and/or its representatives have been advised of the likelihood of such damages. If the Customer's use of materials from the Website results in the need for servicing, repair and/or correction of equipment and/or data, the Customer assumes any and all costs thereof. If the state in which delivery takes place does not allow the exclusion or limitation of incidental or consequential damage the above limitation or exclusions may not apply to the Customer. The courts of the State of New York shall maintain jurisdiction over all disputes arising out of transactions taking place on the Website.
The Corporation at any time may amend polices contained on the Website. By using this Website, you agree to be bound by any and all such amendments. |
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